“Wrong size”
They guessed between your fits and guessed wrong. Nobody gets the tape measure out.
Preventable before checkoutA size guide, try-on and stylist built into your store. Fewer returns, more orders, and a record of what shoppers almost bought.
They guessed between your fits and guessed wrong. Nobody gets the tape measure out.
Preventable before checkoutThe garment is fine. It just looked different on them than on the model.
Preventable before checkoutYours to fix. Nothing on a website changes it.
Not what we fixThe first two are the returns a store can prevent before the order is placed. That's all we work on.
Says what they want in their own words. Gets three pieces from your range, and what goes with them.
What people come to you for, and what they ask for that you don’t stock.
Names a pair they already own (“Levi’s 511, 32x32”). Gets their size in your range, once, for the whole category.
Which fits cause the most doubt.
Sees the piece on their own body before buying.
What gets tried and bought, tried and left, or never looked at.
Hears back about what they told the stylist, by email or WhatsApp. Not “you left something in your cart”.
A second chance at the sale, in the shopper’s own terms.
Try-on shows the look, not the size. That’s the size guide’s job.
Best sellers show the end of the story. The stylist, the size guide and the try-on record the middle.
Every brand starts with a pilot. You see it working on your store before you decide anything.
Returns need their return window to close, so only the first five or six weeks of orders give a full returns read.
Put in your own figures and see how much revenue goes back out of the door each month for the two reasons a store can prevent.
About 100 orders a month, or £96,000 a year, for reasons a store can deal with before checkout.
The starting figures are placeholders, so put in your own. The result is what goes back out of the door, before postage and handling. We don't promise a percentage: the pilot measures what changes on your own store.
Anything else, just ask.
The pilot is how we both find out if it works on your store. You pay usage, capped. If it doesn’t earn its place, it comes out.
We talk price once we both know it’s a fit, with your pilot numbers on the table.
Keep it. The size guide sits alongside it, for shoppers who won’t measure.
No. A cart reminder knows what was left. A follow-up knows what the shopper told the stylist.
A small Mumbai team building only this, only for fashion brands. You see it on your own products before we ask for anything.
Hi there,
Thank you for reading this far. We don’t start with an invoice: every brand starts with a 60-day pilot, set up at our cost, so you see the numbers before you decide.
If it’s worth 20 minutes, write to me. I’ll show you on your own products.